UNRIVALLED SPECIALIST EXPERTISE:
ACTIVE RISK MANAGEMENT
We empower organisations to manage risk holistically, applying risk management methodologies to help leaders evaluate the potential reputational impacts and consequences of operational, financial and legal risks. This gives them control in high pressure situations and provides insights that shape informed decisions to achieve the best outcomes.
ENHANCED RESPONSE CAPABILITY
Our best-in-class tools and training build capability to enable our clients to respond with confidence if a crisis hits. As well as creating cutting-edge incident management plans and strategic decision-making frameworks, we devise scenarios and exercises that simulate the real-world to test them to the limit.
Because we know that clear-headed, incisive leadership determines the effectiveness of crisis response, our Scientific Team of internationally acclaimed sport scientists has developed a world’s first Elite Performance Programme to enhance leadership capability and resilience under pressure.
LIVE CRISIS MANAGEMENT
Our expert advisors provide year-round 24/7 support in the toughest situations, whether hands-on as part of in-house response teams or out-of-hours counsel if risks escalate.
Support Services
Our advice on responding to a crisis or major issue is bespoke, but a range of core services underpin our support.
When solutions fall outside our expertise, we work with trusted partners including lawyers, mediators and management consultants to bring the best advice.
MESSAGE AND NARRATIVE DEVELOPMENT AND TESTING
In a crisis, organisations often need to communicate complex messages to diverse audiences. We help our clients to develop and test messaging to understand and hone its effectiveness.
MEDIA
HANDLING
Our experienced media trainers prepare clients for the toughest interviews through one-to-one coaching as well as part of best-in-class crisis exercises and scenarios.
Social media has reshaped how we receive and share information. In risk and crisis situations, we help clients to evaluate if, when and how to join social conversations as part of their wider response.
GOVERNMENT AND
REGULATOR OUTREACH
Ensuring government and regulatory audiences understand your position is integral to managing many types of risk. We have strong experience of engaging political, government and regulatory audiences across many sectors.
COMMUNITY
ENGAGEMENT
Most organisations are part of multiple communities, who want to support their success. When things go wrong, engaging community groups and leaders is vital. We help clients to identify how to best engage.
Speech Writing
During crises, leaders must deliver clear, impactful messages to multiple stakeholders. We help craft and refine speeches and statements that effectively communicate our clients’ positions while maintaining credibility under pressure.
WHO WE WORK WITH
Our clients range from the largest companies in the world and FTSE100 to family-owned businesses, to major players in civil society including charities and NGOs, and public sector bodies.
Because of the nature of our work, we respect their confidentiality, but our sector experience includes:
FINANCIAL SERVICES
TRAVEL AND TRANSPORT
CONSTRUCTION AND INFRASTRUCTURE
REGULATORS
FMCG
COMPANIES
HEALTHCARE ORGANISATIONS
UTILITIES
CHARITIES AND NGOS
EDUCATION
SOCIAL MEDIA
MONITORING AND RESPONSE